1. How we use your information
2. Using our website
3. Online Enquiry
4. Calling our Customer Support Desk
5. Emailing us
7. Retention of your Personal Data
8. Making a complaint to us
9. Access to personal information
12. 3rd party Cookies on our website
13. Your Rights
14. Changes to our Privacy Statement
15. How to contact us
1. How We Use Your Information
This privacy notice provides information about the ways in which iTrak Wireless Ltd collects, stores, shares or keeps personal information provided by our customers.
2. Using Our Website
3. Online Enquiry
Our website allows you to contact our Customer Support or Sales Team directly. In order to respond to your query we collect your name, email address subject and a short message regarding your query.
4. Calling Our Customer Support Desk
We do not record phone conversations; however the information supplied is noted on our Customer Support database in order to fulfil our contractual obligations and assist in your query.
5. Emailing Us
Any emails sent to us are recorded and forwarded to the relevant section. The sender’s email address will remain visible to all staff tasked with dealing with the query. Please be aware that it is the sender’s responsibility to ensure that the content of their emails is within the bounds of the law.
We do not use your information for any marketing emails or phone calls and will only contact you in relation to existing business/systems you have with us.
7. Retention of Your Personal Information
The personal information that you provide will be retained by us in accordance with applicable laws. However, we will take reasonable steps to destroy or de-identify personal information we hold if it is no longer needed for the purposes set out above.
8. Making a Complaint to Us
When we take on a complaint, this will usually contain personal information about the complainant and the details of the complaint. We will only collect personal information that is necessary to investigate the complaint.
Where the complaint is in relation to iTrak Wireless product operation, an internal investigation will need to be completed.
9. Access to Personal Information
A subject access request may be submitted to our Customer Support Team. Please contact us at:
In certain circumstances, the Data Protection Regulation allows personal data to be disclosed to law enforcement agencies without the consent of the data subject. Under these circumstances, iTrak Wireless will disclose requested data. However, the Company will ensure the request is legitimate, seeking assistance from the board and from the company’s legal advisers where necessary.
A cookie is a small text file which is transferred on to your computer, smartphone or tablet via your web browser. Cookies are transferred on to your device’s permanent storage when you visit our website to enable our own system to recognise you when you visit our website again and to enable us to improve your use of our website.
Cookies may be ‘temporary’ or ‘session’ cookies, which are only in use while you visit our website and are deleted when you close your browser, or ‘permanent’ cookies, which stay on your device’s permanent storage after you leave our website until you delete them manually or your browser deletes them after a period of time
If you wish to reject our own cookies, you can configure your browser to do so, but please be aware that if you do, certain functionality of the website may not be available and your use of the website may therefore be diminished.
12. 3rd Party Cookies on our website
Google Analytics - iTrak Wireless uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics use analytical cookies (both temporary and permanent) on our websites to compile aggregate information about the areas of our website that are visited most frequently and to track our own advertising. This information is used to enhance the content of our website and make your use of the website easier and to inform us of the success of our own advertising elsewhere on the internet.
13. Your Rights
You have the right to request copies of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on ‘consent’, but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest (i.e. where processing is necessary for the performance of a contract).
In relation to all of these rights, please email us at the address below. Please note that we may request proof of identity.
14. Changes to Our Privacy Statement
This is a live document, under regular review. This policy was last updated in May 2018
15. How to Contact Us